Privacy Policy.

1. Introduction

The Quantum Digital (“we”, “us”, “our”) is a digital marketing agency providing services worldwide from our base in Bogura, Bangladesh. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what information we collect when you visit thequantumdigital.com, contact us, or become a client — and how we use, share, and protect that information.

By using our website or services, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information you provide directly

• Contact forms: name, email, phone number, company name, country, service interest, budget range, and any message content you submit.
• Email or WhatsApp correspondence: any details you share when contacting us via email or WhatsApp.
• Calendly bookings: name, email, time zone, and any optional context you add.
• Client onboarding: business details, marketing assets, ad account access, billing information, and any data you grant us access to for service delivery.

2.2 Information collected automatically

• Log data: IP address, browser type, device type, operating system, referring URL, pages visited, time spent.
• Cookies and similar technologies: see Section 4.
• Analytics: Google Analytics 4 (GA4) and similar platforms collect aggregated and anonymised usage data.

3. How We Use Your Information

We use the data we collect for the following purposes:

• To respond to your inquiries and provide the services you request.
• To send transactional emails (proposals, contracts, invoices, project updates).
• To send marketing communications (only with your consent — you can opt out anytime).
• To improve our website, services, and customer experience.
• To detect, prevent, and address security or fraud issues.
• To comply with legal obligations in Bangladesh and any jurisdiction where you reside.

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyse traffic. The types of cookies we use include:

• Essential cookies: required for the website to function (session, security).
• Analytics cookies: Google Analytics 4 (GA4) to understand how visitors use the site.
• Marketing cookies: Meta Pixel, Google Ads, LinkedIn Insight (used for advertising performance and retargeting where applicable).
• Functional cookies: remember preferences (e.g. dark/light mode if applicable).

You can disable cookies through your browser settings. Note that disabling cookies may limit certain features.

5. Third-Party Services

We work with trusted third-party providers to deliver our website and services. Each provider has its own privacy policy that governs how they handle your data.

• Hostinger — web hosting infrastructure.
• Google (Analytics, Search Console, Ads, Tag Manager, Fonts) — analytics and advertising.
• Meta (Facebook, Instagram, WhatsApp Business) — advertising and communication.
• Cloudflare — CDN and DNS services.
• Fluent Forms — contact form processing.
• Calendly — appointment scheduling.
• Stripe / PayPal / bank wire — payment processing (only used for client invoicing).
• Elementor / WordPress — website building platform.

When we share data with these providers, it is only as necessary to deliver the service you have requested.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law.

• Contact form submissions: 24 months from submission.
• Client records: 7 years after the end of the engagement (legal/tax requirements).
• Analytics data: anonymised and aggregated; retained per Google Analytics default (14-26 months).
• Email correspondence: 36 months or until you request deletion.

You can request earlier deletion at any time (see Section 8).

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal data, including:

• HTTPS (SSL/TLS) encryption on all pages.
• Restricted access to client data — only authorised team members.
• Two-factor authentication (2FA) on all administrative accounts.
• Regular software updates and security patching.
• Encrypted backups of website and client data.

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights (GDPR, CCPA, and similar)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you.
• Right to rectification — correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) — request deletion of your data.
• Right to restrict processing — limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — opt out of marketing or specific processing.
• Right to withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, email hello@thequantumdigital.com. We respond within 30 days.

If you are in the EU/UK, you also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

We are based in Bangladesh and may transfer your data to third-party providers located in the United States, European Union, Singapore, Malaysia, and other countries.

We rely on the following safeguards for international transfers:

• Standard Contractual Clauses (SCCs) where applicable.
• Providers certified under recognised privacy frameworks (e.g. EU-US Data Privacy Framework).
• Encryption in transit and at rest.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately and we will delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects when changes were made.

For material changes, we will notify you by email (if we have your address on file) or by posting a prominent notice on our website. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your data, contact us:

• Email: hello@thequantumdigital.com
• WhatsApp / Phone: +880 1518-668602
• Postal address: The Quantum Digital, Boyradighi, Ranirhat-5800, Shahjananpur, Bogura, Bangladesh