Terms of Service.

1. Introduction & Agreement

Welcome to The Quantum Digital. These Terms of Service (“Terms”) govern your use of our website (thequantumdigital.com), services, and any related communications.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms apply to all visitors, clients, prospects, and contractors interacting with The Quantum Digital.

2. Services Description

The Quantum Digital provides digital marketing services including but not limited to:

• Website development (WordPress, Webflow, custom).
• Search engine optimisation (SEO).
• Meta Ads (Facebook & Instagram) management.
• Google Ads (Search, PMax, Display, YouTube) management.
• Video editing for ads and social media.
• Strategy, consulting, and creative production.

Specific deliverables, scope, and timelines are defined in a separate Statement of Work (SOW) or service proposal agreed between you and us.

3. Acceptable Use

You agree to use our website and services lawfully and respectfully. You will not:

• Use our services for any illegal purpose or to promote illegal products.
• Promote hate speech, discrimination, or harmful content.
• Attempt to gain unauthorised access to our systems or others’ accounts.
• Reverse engineer, copy, or resell our proprietary methods, templates, or frameworks.
• Use our services to send spam, run scams, or impersonate others.
• Violate any third-party platform’s policies (e.g. Meta, Google, TikTok, LinkedIn).

We reserve the right to suspend or terminate services if you violate these terms.

4. Intellectual Property

4.1 Our Intellectual Property

All website content, designs, frameworks, methodologies, templates, and tools created by The Quantum Digital remain our intellectual property unless explicitly transferred in writing.

4.2 Your Intellectual Property

You retain ownership of all materials, brand assets, content, and data you provide to us. By engaging us, you grant us a limited licence to use these materials solely for delivering the agreed services.

4.3 Deliverables

Upon full payment, you receive ownership of final deliverables (e.g. website code, ad creative, content), subject to any third-party licences and our retained right to use the work for portfolio and marketing purposes.

5. Client Responsibilities

To deliver effective services, we need your timely cooperation. You agree to:

• Provide accurate information and clear briefs.
• Respond to questions and approval requests within 3 business days.
• Provide necessary access to ad accounts, websites, hosting, and analytics tools.
• Pay invoices on time as per agreed schedule.
• Disclose any legal, regulatory, or platform constraints that may affect campaigns.

Delays caused by client unresponsiveness may affect project timelines without penalty to us.

6. Payment Terms

Our pricing is published on our Pricing page and confirmed in the SOW for your engagement.

• Monthly retainers: invoiced at the start of each billing cycle.
• One-time projects: 50% deposit before kickoff, 50% on completion (unless otherwise agreed).
• Payment methods: bank transfer, Stripe, PayPal, or other methods agreed in writing.
• Currency: invoices are issued in USD by default. BDT or other currencies on request.
• Late payment: invoices unpaid 14+ days after the due date may incur a 5% late fee or service suspension.
• Ad spend: when relevant, ad budgets are paid by you directly to the platforms (Meta, Google, etc.) and are not included in our retainer fees.

7. Refunds & Cancellation

Monthly retainers: month-to-month. Cancel anytime with 14 days written notice. No refunds for the current billing period once services for that month have started.

14-day satisfaction guarantee: if you are unhappy in your first 14 days of a monthly retainer, we will refund the unused portion of your first month.

One-time projects: refunds are pro-rata based on work completed. Once a milestone is delivered and accepted, that portion is non-refundable.

Ad spend: ad budgets paid directly to platforms are non-refundable by us (refunds, if any, are subject to each platform’s policy).

8. Service Warranties & Disclaimers

We deliver our services with reasonable skill, care, and professional standards. We do not guarantee specific outcomes such as:

• A specific ranking on Google or any search engine.
• A specific revenue, ROAS, CAC, or conversion rate.
• A specific number of leads, sales, or impressions.

Marketing outcomes depend on many factors outside our control (product-market fit, pricing, market conditions, platform algorithms, competitor activity). Our services are provided “as is” and “as available” without warranties of any kind beyond those required by applicable law.

9. Limitation of Liability

To the maximum extent permitted by law, The Quantum Digital, its founders, employees, and contractors shall not be liable for:

• Indirect, incidental, consequential, special, or punitive damages.
• Loss of profits, revenue, goodwill, or business opportunities.
• Data loss, except where caused by our gross negligence or wilful misconduct.
• Disruptions caused by third-party platforms (e.g. Meta ad account suspensions, Google policy changes).

Our total aggregate liability for any claim arising from or related to these Terms or our services shall not exceed the fees you paid us in the 3 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless The Quantum Digital from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of our services.
• Your violation of these Terms or any law.
• Content, claims, or materials you provide that infringe third-party rights.
• Disputes between you and your customers.

11. Termination

Either party may terminate the engagement with 14 days written notice. We may terminate immediately if:

• You materially breach these Terms.
• You fail to pay invoices 30+ days past due.
• You engage in activity that exposes us to legal, reputational, or platform-policy risk.

Upon termination, we will hand over any deliverables paid for and provide reasonable transition support. Both parties remain bound by confidentiality and IP provisions after termination.

12. Confidentiality

Both parties agree to keep confidential any non-public business, financial, technical, or strategic information shared during the engagement. This obligation survives the end of the engagement.

Exceptions: information that (a) is publicly available, (b) was lawfully known before disclosure, (c) is independently developed, or (d) must be disclosed by law.

13. Governing Law

These Terms are governed by the laws of Bangladesh. Any dispute arising from these Terms or our services will be resolved by the courts of Bogura, Bangladesh, unless mutually agreed otherwise in writing.

For clients based in other jurisdictions, we may agree to mediation or arbitration in a neutral venue on a case-by-case basis.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be notified to active clients by email at least 30 days before they take effect. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

15. Contact Us

Questions about these Terms? Reach out:

• Email: hello@thequantumdigital.com
• WhatsApp: +880 1518-668602
• Postal address: The Quantum Digital, Boyradighi, Ranirhat-5800, Shahjananpur, Bogura, Bangladesh